Customer Support

Return Policy

Transparency is the foundation of our partnership. Our return process

is designed to be as efficient and streamlined as the solutions we provide.

Standard Return Conditions

Eligibility Window

  •  Returns must be initiated within 30 days of the delivery date for standard hardware. Software licensing terms may vary based on deployment type.

Documentation

  • A valid Return Merchandise Authorization (RMA) number must be clearly visible on the exterior of all return shipments.

Item Condition

Products must be in their original, unopened packaging. Any hardware with signs of use or modification will be subject to a 15% restocking fee.

Proof of Purchase

  • All returns must include the original NexusCorp invoice or digital order confirmation receipt provided at the time of purchase.

Shipping Logic

  1. Contact support to request your RMA and shipping label.

  2. Package the item securely using original protective materials 

  3. 3.Drop off at any authorized NexusCorp logistics partner location.